At Shimano Bike Store, we understand that getting your cycling gear should be as smooth as your ride. That’s why we’ve designed a comprehensive global delivery service to bring premium cycling equipment directly to your doorstep, wherever your journey takes you.

Our Shipping Options

Standard Shipping

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Cost: £12.95 (applied to all orders)
  • Tracking: Full tracking information provided

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Cost: Free for orders over £50
  • Tracking: Basic tracking available

Order Processing & Delivery Timeline

We pride ourselves on quick turnaround times:

  1. Order Processing: 1-2 business days (excluding weekends and holidays)
  2. Dispatch Notification: You’ll receive an email with tracking details when your order ships
  3. Transit Time: Begins after dispatch (see shipping options above)

Global Coverage with Some Exceptions

We ship worldwide to most countries, excluding certain remote areas and parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.

Returns Policy

Not completely satisfied? We offer a 15-day return policy from the date of delivery. Please contact our customer service team at [email protected] to initiate a return.

Why Choose Our Delivery Service?

  • Reliable Partners: We work exclusively with premium carriers (DHL, FedEx, EMS) to ensure your gear arrives safely
  • Transparent Tracking: Know exactly where your order is at every stage
  • Flexible Options: Choose between speed or free shipping based on your needs
  • Cyclist-Approved: Packaging designed by cyclists to protect your equipment in transit

Have Questions About Delivery?

Our customer service team – all passionate cyclists themselves – are ready to assist with any delivery inquiries. Contact us at [email protected] and we’ll help get you rolling.

At Shimano Bike Store, we’re not just delivering bikes and components – we’re delivering cycling passion worldwide. Gear up for your next adventure with confidence!