Welcome to Shimano Bike Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns and more. Can’t find what you’re looking for? Our passionate cycling team is always ready to help at [email protected].

About Our Products

What types of cycling products do you offer?
We specialise in premium cycling equipment including bikes for all ages (kids, male and female riders), cycling components like drivetrains and gears, helmets, saddles, stems and seatposts. Our product range is carefully selected to meet the needs of cycling enthusiasts at all levels.
Do you offer gender-specific cycling gear?
Yes, we carry dedicated product lines for both male and female cyclists, recognising the different needs in bike fit and equipment. Our female-specific range includes bikes and gear designed with women cyclists in mind.
Are your kids’ bikes suitable for beginners?
Absolutely! Our kids’ bikes and kids’ cycling gear are perfect for young riders starting their cycling journey. We offer options for various age groups and skill levels, all designed with safety and enjoyment in mind.

Shipping & Delivery

Where do you ship to?
We offer global delivery to most countries worldwide, excluding certain remote areas and parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
2. Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a dispatch notification email with tracking details when your order ships.
Can I track my order?
Yes! Standard shipping includes full tracking information, while free shipping offers basic tracking. We’ll email you tracking details as soon as your order is dispatched.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we’ll cover the return shipping expenses.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We don’t store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and speeds up future purchases.

Customer Support

How can I contact customer service?
Our passionate cycling team is ready to assist! Email us at [email protected] for any questions about products, orders or deliveries.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00-17:00 GMT. We aim to respond to all inquiries within 24 business hours.
Where is your company located?
Shimano Bike Store is headquartered at:
61 Garth Rd, Bangor, GB CH7Z 2TN
(Please note this is not a retail location – we operate exclusively online)

At Shimano Bike Store, we’re not just delivering bikes and components – we’re delivering cycling passion worldwide. Ride on!