Welcome to Shimano Bike Store! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our cycling products.

1. Introduction

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. Our store specializes in high-quality cycling equipment for all types of riders, including men, women, and children, with products ranging from bikes and helmets to drivetrain components and accessories.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure all persons who access the website through your internet connection are aware of these terms

3. Product and Service Description

Shimano Bike Store offers a wide range of cycling products including:

  • Bikes for men, women, and children
  • Cycling accessories (helmets, saddles, stems, seatposts)
  • Drivetrain and gear components

We make every effort to display product colors and specifications as accurately as possible, but please note that actual colors may vary slightly due to monitor settings.

4. Order and Payment Terms

4.1 Placing an Order

When you place an order, you will receive an order confirmation email. This email constitutes our acceptance of your order and the formation of a contract between you and Shimano Bike Store.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely, and we do not store your payment card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but this will not affect orders already placed.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50, via EMS, delivered within 15-25 business days after dispatch

5.3 International Shipping

We ship globally except to certain Asian countries and remote regions. International customers are responsible for any customs duties or import taxes.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery, provided:

  • The item is unused and in original condition
  • All original tags and packaging are intact
  • Proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Helmets (due to safety regulations)
  • Saddles (hygiene reasons)
  • Personalized or custom-made items

6.3 Refund Process

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Shimano Bike Store or its content suppliers and protected by international copyright laws.

8. Limitation of Liability

Shimano Bike Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. The updated version will be posted on our website with the effective date.

11. Contact Information

For any questions about these Terms and Conditions, please contact us at:

Shimano Bike Store
61 Garth Rd, Bangor, GB CH7Z 2TN
Email: [email protected]